Who are we?
Tempest (formerly known as Hip Sobriety) provides alcohol abuse treatment for the 46 million Americans who don’t identify as addicted. We are building the next generation of recovery care: a meticulously designed brand and media presence which positions sobriety as an aspirational lifestyle choice and an online educational platform to help achieve it.
The current product is an 8-week ed-tech/digital therapy/online community that is a blend of online resources and instructor-led online sessions. At this point, 1,400 participants have been through the beta course with a Net Promoter Score (NPS) of approximately 80. We are launching a multi-contributor editorial platform, The Temper, in late fall 2018.
We serve a customer currently ignored by the wellness, healthcare and recovery industries; deliver them to sobriety; and keep them engaged in an evolutionary pursuit at a fraction of the cost of traditional for profit treatment modalities. Tempest was founded in 2014 and is backed by Slow Ventures, Refactor, Female Founders Fund, and Red Light Management.
Tempest is seeking a creative, smart, and emotionally intelligent, hospitality-focused and people-centered Director of Online Community to help us scale and engage our growing community of students. At Tempest, serving our community is at the heart of everything we do. Creating a space where our students feel safe, supported, and seen is paramount to their experience and to the success of our company.
As our Director of Online Community you will lead, coordinate, and manage our community development initiatives—from creating and growing a safe, supportive, and engaging online community to envisioning and scaling in-person events or classes. Together with product and marketing leadership, you’ll shape our global community strategy, define KPIs, set growth and engagement goals, and develop reporting to measure success. Ultimately, you’ll be able to strategically build growth and engagement, while ensuring that our community is a safe place for students to learn and feel supported.
This role is based in our NYC office.
Develop and implement a an online and in-person community strategy to engage and support our existing students and help scale our business.
Be an advocate for our students, keeping community top of mind for any and all company-wide initiatives.
Define, optimize, and report on community growth and engagement metrics and KPIs.
Gather and synthesize feedback from students to inform Product and drive engagement and growth.
Build early warning systems to aid in detection of problem trends and help develop long-range solutions including response procedures to reported compliance and/or online safety escalations.
Create ways to identify any students or alums falling through the cracks, and design ways to better support these people within the community
Facilitate cross-functional collaboration by developing deep relationships with key partners across the company and coordinating across teams (Customer Experience, Product, Engineering, Design, Marketing, Sr. Management) to execute community growth and engagement initiatives.
Partner with cross-functional teams to improve Community Standards enforcement, quality, reporting and tools.
Work with Customer Experience, Product, Engineering, and Marketing teams on product roadmaps for community products and needs.
Hiring a team of Community Managers
Work alongside our IRL Community Organizer to welcome, support, integrate and engage new students and customers into our online communities
5+ years of experience building and growing online communities
Experience building new online platforms from the ground up
Experience creating and standardizing best practices across a team
Experience working in hospitality or education/edtech is a plus
Crisis management skills, and an effective grasp of how to manage sensitive situations (high emotional IQ).
Understanding of Community ROI and value
A positive attitude and lots of curiosity
You’re obsessed with the problem of addiction and committed to delivering better solutions for people dealing with substance abuse
You are comfortable in an early stage company work environment
You can balance creating long-term strategy and vision while also managing the day-to-day oversight of a community platform that is currently live
What we value and why you should join.
We’re a group of passionate and committed individuals determined to not only create a modern, feminist, inclusive, intersectional recovery modality but to also entirely upend the way our culture views alcohol—we are the anti-Rosé All Day. We have a scrappy, get it done upstart ethos. We believe in showing up no matter what, honesty at all costs, persistence, straight-talking, and risk-taking. We’re not looking for culture fits, we’re looking for individuals interested in building an entirely new culture. You should join if you want to make a difference in the world, and see our mission as the obvious way for you to do just that.
Tempest is an equal opportunity employer. We are committed to fair and inclusive employment practices, and strongly encourage people of color, women, LGBTQ individuals, people with disabilities, and others who may contribute to the diversification of ideas to apply.
Email CV + LinkedIn profile to firstname.lastname@example.org.