Who are we?
Tempest (formerly known as Hip Sobriety) is building the next generation of recovery care: a meticulously designed brand and media presence which positions sobriety as an aspirational lifestyle choice and an online educational platform to help achieve it. Our unique approach of putting people at the center of their own recovery helps us reach the 46 million Americans who don’t identify as addicted. And lets us disrupt the entire recovery industry.
The current product is an 8-week ed-tech/digital therapy/online community that is a blend of online resources and instructor-led online sessions. At this point, 2,000 participants have been through the beta course with a Net Promoter Score (NPS) of approximately 80. We launched a multi-contributor editorial platform, The Temper, in winter 2018.
We serve a customer currently ignored by the wellness, healthcare and recovery industries; deliver them to sobriety; and keep them engaged in an evolutionary pursuit at a fraction of the cost of traditional for profit treatment modalities. Tempest was founded in 2014 and is backed by Slow Ventures, Refactor, Female Founders Fund, and Red Light Management.
At Tempest, serving our community is at the heart of everything we do. Creating a space where our students feel safe, supported, and seen is paramount to their experience and to the success of our company. To that end, Tempest is seeking a creative, smart, and emotionally intelligent and people-centered Community Manager to help us scale and engage our growing community of students.
As our Community Manager you will lead, coordinate, and manage our online community development initiatives—from creating and growing a safe, supportive, and engaging online community to partnering with your IRL counterpart to help scale Tempest’s in-person events and across channels. Together with product and marketing leadership, you’ll shape our global community strategy, define KPIs, set growth and engagement goals, and develop reporting to measure success.
Ultimately, you’ll be able to strategically build growth and engagement, while ensuring that our community is a safe place for students to learn and feel supported as well as support one another.
This role is based in our NYC office.
Develop and implement an online community strategy to engage and support our existing students and help scale our business.
Be an advocate for our students, keeping community top of mind for any and all company-wide initiatives.
Work with Customer Experience and Product to define, optimize, and report on community growth and engagement metrics and KPIs.
Gather and synthesize feedback from students to inform Product and drive engagement and growth.
Work with Product and Customer Experience to build early warning systems to aid in detection of problem trends and help develop long-range solutions including response procedures to reported compliance and/or online safety escalations.
Create ways to identify any students or alums falling through the cracks, and design ways to better support these people within the community
Facilitate cross-functional collaboration by developing deep relationships with key partners across the company and coordinating across teams (Customer Experience, Product, Engineering, Design, Marketing, Sr. Management) to execute community growth and engagement initiatives.
Partner with cross-functional teams to improve Community Standards enforcement, quality, reporting and tools.
Work with Customer Experience, Product, Engineering, and Marketing teams on product roadmaps for community products and needs.
Work alongside our IRL Community Organizer to welcome, support, integrate and engage new students and customers into our online communities
Preferred 5+ years of experience building and growing online communities
Understanding of Community ROI and value
You can balance creating long-term strategy and vision while also managing the day-to-day oversight of a community platform that is currently live
Out of this world communication skills
Crisis management skills, and an effective grasp of how to manage sensitive situations (high emotional IQ)
A positive attitude and lots of curiosity
You’re obsessed with the problem of addiction and committed to delivering better solutions for people dealing with substance abuse
You are comfortable in an early stage company work environment
Experience working in hospitality or education/edtech is a plus
What we value and why you should join.
We’re a group of passionate and committed individuals determined not only to create a modern, feminist, inclusive, recovery modality but also to entirely upend the way our culture views alcohol—we are the anti-Rose All Day. We have a scrappy, get it done upstart ethos. We believe in showing up no matter what, honesty at all costs, persistence, straight-talking, and risk-taking. We’re not looking for culture fits, we’re looking for individuals looking to help build and grow an entirely new culture. You should join if you want to make a difference in the world, and see this as the obvious way for you to do just that.
Tempest is an equal opportunity employer. We are committed to fair and inclusive employment practices, and strongly encourage people of color, women, LGBTQ individuals, people with disabilities, and others who may contribute to the diversification of ideas to apply. We offer competitive salary/equity packages and benefits.
Email CV + LinkedIn profile to firstname.lastname@example.org