Product Design Lead
Who are we?
Tempest (formerly known as Hip Sobriety) provides alcohol abuse treatment for the 46 million Americans who don’t identify as addicted. We are building the next generation of recovery care: a meticulously designed brand and media presence which positions sobriety as an aspirational lifestyle choice and an online educational platform to help achieve it.
The current product is an 8-week ed-tech/digital therapy/online community that is a blend of online resources and instructor-led online sessions. At this point, 1,400 participants have been through the beta course with a Net Promoter Score (NPS) of approximately 80. We are launching a multi-contributor editorial platform, The Temper, in late fall 2018.
We serve a customer currently ignored by the wellness, healthcare and recovery industries; deliver them to sobriety; and keep them engaged in an evolutionary pursuit at a fraction of the cost of traditional for profit treatment modalities. Tempest was founded in 2014 and is backed by Slow Ventures, Refactor, Female Founders Fund, and Red Light Management.
We’re looking for a product design lead to guide the format and experience of our digital curriculum as well as lead in the research and development of our digital content platform. This person will be the driving creative force behind the development of our content and platform. This person will masterfully coordinate across teams including marketing, operations, and engineering to design a user-friendly and intuitive educational experience and platform. The right person will enter our fast-paced environment, quickly build strong relationships with the team, take the time to really understand our users, and develop and execute a plan. This is a full-time role based out of our New York headquarters.
Our product team at Tempest isn’t your standard design-product-eng setup. Because of our tech-enabled product, you will be leading a group of experts ranging from operations, design, curriculum development, engineering and marketing. Your role will be to leverage this group to build a thoughtful and engaging experience and platform for our users. The ideal candidate will have a strong grasp of influential leadership, working cross functionally, and scoping technical education products.
Work closely with curriculum design, engineering, and operations to design and implement experiences for our members, service providers, and operations teams across mobile, web, and potentially in person.
Understand every detail of our member, service provider, and operations team’s experience - you will own our customer journey from acquisition through recovery and beyond.
Help build and mentor a design team that redefines how we think about addiction recovery, community, and healthcare products and experiences.
Partner with instructional designers to ensure that developed curriculum is consistent with brand standards
You’re obsessed with this problem of addiction and committed to delivering better solutions for people dealing with substance abuse.
You love understanding complicated workflows and information and distilling them into delightfully simple solutions.
You have a strong service design background. You should love and have a proven history of detailing out complicated, multi-user, operationally focused service design blueprints, journey maps, and information architecture.
You have led design teams and products from ideation through implementation and ongoing refinement.
You are comfortable building prototypes and communicating directly with engineers on the technical constraints of various approaches.
You are comfortable negotiating the finer points of typography, illustration, and photography.
You enjoy creating presentations to communicate your design process and sell your work.
You are a pro at building cross-functional team relationships that produce great work.
5+ years of hands-on design experience working within a design consultancy, studio, or in-house creative department.
Thorough knowledge of brand identity, print, and digital product development processes
Submission of a digital portfolio is required.
What we value and why you should join.
We’re a group of passionate and committed individuals determined not only to create a modern, feminist, inclusive, recovery modality but also to entirely upend the way our culture views alcohol—we are the anti-Rose All Day. We have a scrappy, get it done upstart ethos. We believe in showing up no matter what, honesty at all costs, persistence, straight-talking, and risk-taking. We’re not looking culture fits, we’re looking for individuals looking to build an entirely new culture. You should join if you want to make a difference in the world, and see this as the obvious way for you to do just that.
Tempest is an equal opportunity employer. We are committed to fair and inclusive employment practices, and strongly encourage people of color, women, LGBTQ individuals, people with disabilities, and others who may contribute to the diversification of ideas to apply.
Apply above or email CV, digital portfolio + LinkedIn profile to firstname.lastname@example.org.